Refund Policy

Refund & Return Policy

We want you to love your purchase from Your Element. If for any reason you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unopened, and in the original packaging

Proof of purchase is required

For hygiene and safety reasons, used or opened beauty and personal care items cannot be returned.

Non-Returnable Items

The following items are not eligible for return or refund:

Used or opened products

Items marked as Final Sale

Gift cards

Free promotional items

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number

Clear photos or video of the issue

We will gladly offer a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear on your statement

Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us at:
📧 yourelementcare@gmail.com